Effective Date: November 16th 2025
This Privacy Policy explains how Prefrli me (“we,” “us,” “our”) collects, uses, and protects your personal information when you use our website https://prefrlime.mk (“Website”).
By using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Who We Are
We operate as an individual based in North Macedonia. In the future, we may operate as a legal entity (company or organization).
You can contact us through our contact form available on the Website.
2. Personal Data We Collect
We may collect the following information:
- Provided by you directly:
- Name and Last Name
- Email address (mandatory)
- Phone number (optional but recommended)
- Automatically collected:
- Server logs (IP address, browser type, date and time of access)
- In the future, analytics data via cookies or similar technologies
We do not collect sensitive personal data such as health, political opinions, or biometric data.
3. Purpose of Processing
We collect and process your personal data for the following purposes:
- Account creation and management
- Ride sharing and booking:
- To connect drivers and passengers for shared rides
- Your email and/or phone will be shared only between a driver and passenger once a booking is confirmed and will remain visible until the ride date, then hidden the following day
- Communication about your ride (e.g., confirmations, cancellations, important updates)
- Site improvement and analytics (future implementation)
- Marketing our service to our registered users
- User reputation scoring (future feature based on cancellations, completed rides, ratings)
- Legal compliance when required
4. Legal Basis for Processing
Processing is based on:
- Your consent (for marketing, cookies, and optional data)
- Contractual necessity (to provide ride-sharing services)
- Legal obligations (when required by authorities)
- Legitimate interest (improving service and safety)
5. Cookies and Tracking
Our website uses different types of cookies: necessary cookies required for the site to function, statistical/analytics cookies to measure visits and interactions, and marketing cookies for advertising and re-targeting purposes.
We also use Google Tag technology, including Google Analytics, and the Meta Pixel (Facebook Pixel) to understand how visitors use the site, improve its functionality, and measure the performance of our marketing activities. These tools are activated only after you provide consent through our cookie banner. Google Analytics and Meta Pixel collect anonymized data such as pages visited, time spent on the site, interactions, and conversion events. This data may be processed by Google and Meta as third-party providers and may be transferred outside the EU under appropriate safeguards. You can withdraw or change your consent at any time through the cookie settings.
We may introduce additional analytics or functionality tools in the future. If we do, we will:
- Clearly inform you before activating them.
- Provide you with the option to manage or disable such tracking.
- Update this Privacy Policy accordingly.
6. Data Sharing
We only share your personal data with:
- Hetzner Online GmbH (our hosting provider, located in Germany, EU)
- Other users of the Website, but only when a ride request is accepted and confirmed
- Authorities if legally required
We do not sell your personal data to third parties.
7. Data Storage and Security
Your personal data is stored on servers in Germany (EU) with high-level protection, including:
- Firewall protection
- Secure server configuration
- Access restricted to authorized personnel only
- Regular maintenance and security updates
8. Data Retention
We keep your personal data until you request deletion.
Upon request, we will delete or anonymize your data, except where retention is required by law.
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent for processing (e.g., marketing)
- Object to certain processing activities
- Request data portability (where applicable)
You can exercise these rights via our contact form.
10. Age Restrictions
Our service is intended for individuals 18 years and older.
We do not knowingly collect data from individuals under 18. If we discover such data, we will delete it immediately.
11. International Data Transfers
Since data is stored on servers in the EU, your data is protected under GDPR-level security and privacy standards.
12. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on the Website, and where appropriate, you may be notified by email.
13. Governing Law
This Privacy Policy is governed by the laws of North Macedonia, including the Law on Personal Data Protection, which is aligned with the EU GDPR framework.